Content Removal Policy
Effective Date: January 9, 2025
Last Updated: January 9, 2025
Purpose
This Content Removal Policy outlines the processes for reporting, reviewing, and removing content that violates our Terms of Service or applicable laws.
Covered Content Types
This policy applies to:
- User-generated conversations
- Profile information and images
- Custom AI character configurations
- Community posts and comments
- Any content created or uploaded by users
Prohibited Content
1. Illegal Content
- Content depicting or promoting illegal activities
- Exploitation or abuse of any kind
- Distribution of controlled substances
- Unauthorized access to computer systems
2. Harmful Content
- Content promoting violence, self-harm, or terrorism
- Hate speech or discrimination based on protected characteristics
- Harassment, bullying, or threats
- Content that endangers minors
3. Infringing Content
- Copyright infringement
- Trademark violations
- Unauthorized use of personal information
- Privacy violations
4. Spam and Manipulation
- Unsolicited commercial content
- Phishing or social engineering attempts
- Malware or malicious code
- Attempts to manipulate the Service
How to Report Content
Reporting Methods
1. In-App Reporting:
- Click "Report" button next to the content
- Select violation category
- Provide brief description
- Submit report
2. Email Reporting:
Send to: abuse@get-dream.ai
Include:
- Link or screenshot of content
- Nature of violation
- Your contact information (optional)
3. Legal Takedown Requests:
For copyright or legal matters, see DMCA Process below
Our Review Process
Step 1: Report Received
- Automated confirmation sent within minutes
- Report assigned to moderation team
Step 2: Initial Review
- Reviewed within 24 hours (priority for severe violations)
- Assessed against our policies and Terms of Service
Step 3: Decision
- Content removed if violation confirmed
- Reporter notified of outcome (if contact provided)
- User may be warned, suspended, or banned
Step 4: Appeal (if applicable)
- User can appeal within 14 days
- Appeal reviewed by senior moderator
- Final decision made within 7 days
DMCA Copyright Takedown Process
For Copyright Holders
If you believe content on our platform infringes your copyright, submit a DMCA takedown notice to:
Email: dmca@get-dream.ai
Subject: "DMCA Takedown Request"
Your notice must include:
- Physical or electronic signature
- Identification of the copyrighted work
- Identification of the infringing material (URL or screenshot)
- Your contact information (address, phone, email)
- Statement of good faith belief that use is not authorized
- Statement that information is accurate under penalty of perjury
- Statement that you are authorized to act on behalf of copyright owner
DMCA Response Timeline:
- Acknowledgment: Within 24 hours
- Review: Within 3-5 business days
- Action: Content removed if claim valid
- Notification: User notified with right to counter-notice
Privacy and Data Requests
Request removal of your personal information that appears in other users' content, public posts or comments, or user-generated materials.
Contact: privacy@get-dream.ai
Include:
- Specific content to be removed
- Reason for removal request
- Your relationship to the content
Note: We may require verification of identity before processing.
Appeals Process
If you disagree with a content removal decision:
Email: appeals@get-dream.ai
Subject: "Content Removal Appeal - [Case ID]"
Include:
- Case ID from removal notification
- Explanation of why decision should be reversed
- Any supporting evidence
Timeline: Appeals reviewed within 7 business days
Contact Information
Content Removal Team:
Copyright (DMCA):
Privacy Requests:
Appeals:
We are committed to maintaining a safe, legal, and respectful platform while protecting free expression within the bounds of our policies.
Last Updated: January 9, 2025