Privacy Policy
Effective Date: January 9, 2025
Last Updated: January 9, 2025
Quick Summary
- We encrypt all your conversations in transit and at rest
- We never sell your personal data to third parties
- You can delete your account and all data anytime
- We collect only what's necessary to provide the Service
- We comply with GDPR, CCPA, and other privacy laws
Table of Contents
1. Information We Collect
Information You Provide
Account Information:
- Email address (required)
- Username/display name
- Password (encrypted)
- Payment information (processed by Stripe)
Profile Information (Optional):
- Profile photo
- Date of birth (age verification)
- Preferences and settings
Content You Create:
- Chat messages with AI companions
- Custom character configurations
- Voice recordings (Premium)
- Uploaded images
Automatically Collected Information
Usage Data:
- Pages visited, features used
- Time spent on platform
- Device information (type, OS, browser)
- IP address and general location (city/country level)
Technical Data:
- Cookies and similar tracking technologies
- Log files (errors, crashes)
- Analytics data
2. How We Use Your Information
Provide the Service
- Create and maintain your account
- Power AI conversations and features
- Process payments and subscriptions
- Deliver customer support
Improve the Service
- Analyze usage patterns to enhance features
- Train and improve AI models (anonymized data only)
- Conduct research and development
- Test new features
Communicate With You
- Send service updates and notifications
- Respond to your inquiries
- Send promotional emails (you can opt-out)
- Notify you of policy changes
Ensure Security and Compliance
- Detect and prevent fraud or abuse
- Enforce our Terms of Service
- Comply with legal obligations
- Protect users' safety
3. Data Storage and Security
How We Protect Your Data
Encryption:
- All data encrypted in transit (TLS/SSL)
- Conversations encrypted at rest
- Encrypted password storage (bcrypt)
Security Measures:
- Regular security audits
- Firewalls and intrusion detection
- Secure cloud infrastructure
- Access controls and authentication
Data Breach Notification
In the unlikely event of a data breach, we will:
- Notify affected users within 72 hours
- Report to relevant authorities as required by law
- Take immediate action to contain the breach
- Provide guidance on protective measures
5. Your Privacy Rights
GDPR Rights (EU Users)
You have the right to:
- Access: Request a copy of your data
- Rectification: Correct inaccurate data
- Erasure: Delete your account and data ("right to be forgotten")
- Portability: Export your data in machine-readable format
- Object: Object to certain data processing
- Restrict: Limit how we process your data
CCPA Rights (California Users)
You have the right to:
- Know what personal information we collect
- Know if we sell or disclose your data (we don't)
- Request deletion of your data
- Non-discrimination for exercising your rights
How to Exercise Your Rights
Email: privacy@get-dream.ai
Subject: "Data Rights Request - [Your Request Type]"
Include: Your account email and specific request
Response Time: We will respond within 30 days (45 days for complex requests)
Account Deletion
Settings → Account → Delete Account
Deleting your account will:
- Permanently erase all your data within 30 days
- Cancel your subscription (no refunds for unused time)
- Remove all conversations, characters, and settings
- This action cannot be undone
7. Children's Privacy
Age Restriction: Our Service is NOT intended for users under 18 years of age.
- We do not knowingly collect data from children under 18
- If we discover a user is under 18, we will immediately delete their account
- Parents/guardians can contact us to report underage users
Report underage users: abuse@get-dream.ai
8. Data Retention
How Long We Keep Your Data
Active Accounts:
- Account data: Until you delete your account
- Conversation history: Unlimited (Premium), 30 days (Free)
- Payment records: 7 years (legal requirement)
Deleted Accounts:
- Most data erased within 30 days
- Backup copies removed within 90 days
- Transaction records retained for tax/legal compliance
Legal Holds:
If data is subject to legal proceedings, we retain it until resolved
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Notification Methods:
- Email to registered users
- In-app notification
- Banner on website
- Updated "Last Modified" date
Material Changes: We will provide 30 days notice before material changes take effect.
Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
Data Protection Officer:
Email: privacy@get-dream.ai
General Inquiries:
Email: contact@get-dream.ai
Mailing Address:
Ineffaceable Enterprises
[Company Address]
[City, State, ZIP]
[Country]
Response Time: We respond to privacy inquiries within 3-5 business days.
Your privacy is our priority. We are committed to protecting your personal information and being transparent about our practices.
Last Updated: January 9, 2025